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Terms & Conditions

Last Updated: 03/04/2024


1. Acceptance of Terms

By accessing or using the services provided by EPC’S DIRECT, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may not use our services.

2. Service Description

EPC’S DIRECT offers EPC’s for domestic properties to individuals and businesses.

3. Payment and Billing

– Payment for services is due either beforehand or upon completion unless otherwise specified in a written agreement.

– Late payments may incur additional charges or interest.

– We reserve the right to change our pricing, which will be communicated in advance.

4. Cancellation and Refunds

– Cancellation Fee is £30.00, if chose to pay after completion and decide to cancel, you will be invoiced. Failure to settle this invoice may lead to legal actions such as ‘small claim’ court proceedings.

– EPC’S DIRECT reserves the right to refuse refunds or charge a cancellation fee if the terms are not met.

5. Confidentiality

– Both parties agree to keep any confidential information shared during the provision of services confidential.

6. Termination

– EPC’S DIRECT reserves the right to terminate services in the event of breach of terms or any other reason.

– Clients can terminate services as per the cancellation policy.

7. Liability

– EPC’S DIRECT is not liable for any direct or indirect damages resulting from the use of our services.

8. Privacy

– EPC’S DIRECT respects your privacy and handles personal data in accordance with our Privacy Policy.

9. Amendments

– EPC’S DIRECT reserves the right to modify these terms. Users will be notified of any changes.

10. Contact Information

– For any questions or concerns regarding these terms, please contact us at orders@epcsdirect.co.uk.